Quick Search Advanced Search 1300 850513

Customer Service

  • Guarantees
    PRICING GUARANTEE:
    GUARANTEED BEST PRICING
    Our policy and aim is to give you the cheapest prices available in Australia. If you find a cheaper price on any genuine cartridge on any equivalent website in Australia, we will match it and send you a free gift as well!
    Compatible cartridge manufactures vary in quality. We stand behind our premium quality cartridges and believe them to be the best value in Australia.
     
    DELIVERY GUARANTEE:
    We deliver ALL ORDERS FREE no matter what the value
    We deliver ALL ORDERS FAST - order before 3.00pm weekdays and your order will be dispatched the same day. Orders from the weekend or holidays will be sent Monday or the next business day.
     
    PAYMENT SECURITY GUARANTEE:
    You Payment is GUARANTEED SECURE as you pay by credit card through SECUREPAY, Australia's largest security gateway. SECUREPAY is owned by Australia Post and is 100% SSL ENCRYPTED
    SECUREPAY is our favoured payment gateway but you may also pay through PayPal
    Either way your credit card details are guaranteed secure and are never seen by us.
    You can also direct deposit into our bank account or send a cheque or money order.
     
    RETURNS GUARANTEE:
    You may return any cartridge order for any reason and you will receive a full MONEY BACK refund if it is not opened, undamaged and in resalable condition within 28 days.
    We do not charge restocking charges or any other fees.
     
    WARRANTY GUARANTEE:
    Warranties on Original Genuine Cartridges are carried by the manufacturers such as Brother, Canon, HP, Epson, Kyocera, Samsung etc.
    If you believe you have a faulty one which is extremely rare, simply return it to us and we will deal with the manufacturer on your behalf and make every effort to obtain a refund. They always stand by their product unless their tests show it has been mistreated or a significant amount of the contents have been used - more on manufacturers requirements in our "Shipping & Terms".
    We carry the warranty on our Compatible or Generic cartridges and will either replace them without question or refund your payment as long as a significant quantity of content has not been used.
     
    WEBSITE SECURITY GUARANTEE:
    Your personal details are safe with us.
    InkBay.com.au website is 100% protected by Geotrust Encryption.
    We will never sell or rent any of your information to any other party.
     
  • FREE SHIPPING
    We deliver ALL ORDERS FREE no matter what the value
    We deliver ALL ORDERS FAST - order before 3.00pm weekdays and your order will be dispatched the same day. Orders from the weekend or holidays will be sent Monday or the next business day.
     
  • Delivery
    We deliver ALL ORDERS FAST - order before 3.00pm weekdays and your order will be dispatched the same day. Orders from the weekend or holidays will be sent Monday or the next business day.
    We deliver ALL ORDERS FREE no matter what the value
     
  • Payment Methods
    SECUREPAY - CREDIT CARD PAYMENTS
    We accept Visa (credit and debit), MasterCard (credit and debit), this is processed through Secure Pay by Australia Post. Shop with confidence with InkBay.com.au as Secure Pay is Australia's leading payment gateway. Your details are safe with us, under no circumstances will we share sell or provide your personal details to external parties or mailing list providers, we also do not store any customer credit card information.
    InkBay.com.au will issue you a tax invoices for all items purchased in compliance with the laws of Australia. Tax invoices will be sent to your nominated e-mail address once checkout and payment has been completed.
    All products purchased from InkBay.com.au are priced in Australian Dollars (AUD) and include the GST (Goods and services Tax)
     
    PAYPAL
    InkBay.com.au also offers the option to pay with PayPal.
     
  • Refund & Exchange
    We offer a 28 day "change of mind" policy from date of purchase. You are welcome to send your purchase back for a full refund or exchange, if the product you purchased from us is still in an unopened box and is in new saleable condition. Please contact us at info@inkbay.com.au and we will be happy to assist you further
    All fair and reasonable return requests will be considered, please contact our customer service team at info@inkbay.com.au so that we may help you.
     
  • Secure Shopping
    Shop with confidence with InkBay.com.au. All payments are processed securely via SecurePay or PayPal; 2 of Australia’s leading payment gateways. We do not store any customer credit card information.
    Your personal details are safe with us, under no circumstances will we share sell or provide your personal details to external parties or mailing list providers. Collected information may be retained in our information systems for taxation and statutory compliance purposes.
     
  • Warranty
    WARRANTY GUARANTEE:
    Warranties on Original Genuine Cartridges are carried by the manufacturers such as Brother, Canon, HP, Epson, Kyocera, Samsung etc.
    If you believe you have a faulty one which is extremely rare, simply return it to us and we will deal with the manufacturer on your behalf and make every effort to obtain a refund. They always stand by their product unless their tests show it has been mistreated or a significant amount of the contents have been used - more on manufacturers requirements in our "Shipping & Terms".
    We carry the warranty on our Compatible or Generic cartridges and will either replace them without question or refund your payment as long as a significant quantity of content has not been used.
     
  • Contact Us
    We are here to help you, for all enquiries please email us at info@inkbay.com.au we will attend to your query. Alternatively you can also contact us via our details below:
    Company Name: TonerBay Pty Ltd Trading as InkBay.com.au
    Address: P.O Box 992, Bairnsdale, 3875, Victoria, Australia
    Phone: 1300 850513
    Fax: 03 51526249
     
  • Further Information - Have a Question?
    At InkBay.com.au we are always happy to assist, so please don't hesitate to contact us at info@inkbay.com.au for any inquiry, however minor it may be.
    Our customer service team will attend to your query quickly and e-mail you a response within a few business hours, or phone you back if you would prefer.
     
  • © 2018 Office-Direct. All rights reserved.
  • Email: info@inkbay.com.au
  • ABN: 54 166 091 318
  • Phone: 1300 850513