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Terms & Conditions

Free Shipping

Free freight for all orders no minimum order purchase required.

• No Catches, No fine print, No minimum spend - all purchases from InkBay.com.au have Free Shipping and Free Shipping Insurance.

Delivery

We deliver ALL ORDERS FAST AND FREE no matter what the value.

• All in-stock orders placed before 3.00pm Monday through Friday dispatch the same day, orders placed after 3.00pm Friday and orders on weekends or holidays dispatch the next business day.

Free Shipping Insurance

• Free shipping insurance is supplied by InkBay.com.au on all consignments within Australia regardless of the size of the carrier, so you can be assured there will never be any risk to you.

Our Satisfaction Guarantee

At InkBay.com.au, everything is all about our customer each and every time. That’s why we put customers at the heart of everything we do. It’s what we believe sets us apart from other retailers, keeps our customers coming back, and is the key to our success. We are always happy to help and our service promise captures this philosophy. It reminds us that we don’t just offer great product at a great price but also that we provide the very best knowledge and advice.

Payment Methods

SECUREPAY:

We accept Visa (credit and debit), MasterCard (credit and debit), this is processed through SecurePay by Australia Post.

• InkBay.com.au will issue you a tax invoices for all items purchased in compliance with the laws of Australia. Tax invoices will be sent to your nominated e-mail address once checkout and payment has been completed.

• Shop with confidence with InkBay.com.au as Secure Pay is Australia's leading payment gateway. Your details are safe with us, under no circumstances will we share sell or provide your personal details to external parties or mailing list providers, we also do not store any customer credit card information.

• All products purchased from InkBay.com.au are priced in Australian Dollars (AUD) and include the GST (Goods and Services Tax)

PAYPAL:

InkBay.com.au also offers the option to pay with PayPal.

Secure Shopping

Shop with confidence with InkBay.com.au. All payments are processed securely via SecurePay or PayPal; 2 of Australia’s leading payment gateways. We do not store any customer credit card information.

• Your personal details are safe with us, under no circumstances will we share sell or provide your personal details to external parties or mailing list providers. Collected information may be retained in our information systems for taxation and statutory compliance purposes.

Product Images

All product images used are for illustration purposes only. Although we do our best to ensure that we have the correct and latest product images available, we can't always guarantee that this is the case as some images are not available and/or manufacturers may change the design of their packaging without notice (as is their right). As a result, when you receive your order, the product may appear to be different on the outside but there are no variations to the actual product that was ordered within the packaging.

Cartridge Yields

All cartridge yields are estimates and are supplied by the manufacturer or cartridge suppliers. The cartridge yields are based on a standard created by International Organisation of Standardisation (ISO). ISO set this standard by devising a set of pages for figuring out the printer ink yield and toner yield for various cartridges. These documents are a part of the ISO/IEC 24712 series. Actual yield will vary depending upon the amount of content on the page.

Customer Guarantee - Refund & Exchange

We offer a 28 day "change of mind" policy from date of purchase. You are welcome to send your purchase back for a full refund or exchange, if the product you purchased from us is still in an unopened box and is in new saleable condition. Please contact us at info@inkbay.com.au and we will be happy to assist you further

• All fair and reasonable return requests will be considered, please contact our customer service team at info@inkbay.com.au so that we may help you

Warranty & Returns

InkBay.com.au is an authorised dealer / reseller. We are able to offer the Manufacturer’s warranty, which is a period of 90 days and commences from the date of the tax invoice. During the warranty period if the product is found to be defective it will be repaired or replaced as per the manufacturer’s terms and conditions.

If you experience problems with your product within the warranty period, please email us at info@inkbay.com.au and we will confirm the warranty process for that item. To return a product, you must first contact us to obtain a Return Authorisation (RA) Number. We will also need a copy of your receipt / proof of purchase before we can arrange a Return Authorisation (RA) Number for the item. Also, please ensure that the RA number is clearly marked on the outside of the parcel you are returning.

Incorrectly Ordered

• If you are not sure if the cartridge you have ordered is the correct one for your printer, please contact us as sometimes certain cartridges are compatible with several different printer brands of machine.

• As a rule we don't give credits for incorrectly ordered goods where the goods are over 7 days old from the invoice date.

• All incorrectly ordered goods returns must be unopened and in undamaged condition otherwise your credit may be rejected.

• Please use an outer box when returning items to ensure that the original box is not marked with sticky tape / labels / tags etc.

• It is your responsibility to pay the freight charges and insurance back to TonerBay Pty Ltd and to ensure that you have proof of delivery for goods being returned to us. Goods that are shipped with "receiver to pay" will be rejected by us, leaving the courier responsible

• All fair and reasonable return requests will be considered, please contact our customer service team at info@inkbay.com.au so that we may help you

Faulty Goods

Ink Cartridges and Toners

• There are many occasions where both toners and ink cartridges are found not to be faulty. Please ensure that you have performed your printer recommended cleaning procedures before returning goods to us.

• There is a manufactures prerequisite that laser or copier returns must have a printed page from the cartridge in question returned with the cartridge. There will be no exceptions as we are unable to obtain credits without these.

• Cartridges have to be a minimum weight (normally) at least 75% full) before we can accept them for return.

• If the products have been refilled or tampered with in any way, the credit will be rejected.

• All cartridges must be sealed and secured to ensure that they do not leak or get lost in transit.

• The warranty is limited to the cost of goods only, as stated on your invoice, and is the amount you actually paid us for the goods. There are no implied warranties beyond what is stated here.

• Once we have received the cartridges, we will then evaluate them and advise the result. This could take up to 60 days for Genuine Cartridges and immediately for Compatible Cartridges.

Shipping costs for warranty

It is your responsibility to pay the freight or postage costs to return the item to us. If your item arrives damaged, DOA or faulty within 7 days, we will pay for the return shipping. Please contact us by e-mailing info@inkbay.com.au and we will arrange a pre-paid return service. We cannot arrange a pick-up from your delivery address, you will need to drop the item to the post office.

If the fault occurs after the first 7 days but within the warranty period, you will need to return the item to us at your own cost.

We advise returning goods to us via registered mail / courier with tracking to ensure their safety as we do not take responsibility for goods lost in transit.

Non-Warranty

Further to that, warranty does not cover for: 1, accident; 2, abuse; 3, neglect; 4, as a result of normal wear and tear; 5, improper installation; 6, careless handling; 7, tampering; 8, any major or minor disassembly; 11, submersions; 12, deliberate abuse; 13, products used in applications for which they were not intended.

All damaged goods due to the above reasons will be also invalid for return and exchange. The sole responsibility of shall be the repair or replacement of any defective items caused by reasons other than what is stated above.

If an item is sent to us for warranty and deemed not to be covered by warranty we will only return the item to the original purchaser once the correct re-shipping charges have been paid. In the event that such re-shipping charges remain unpaid for more than 30 days, the goods will be deemed abandoned and may be disposed of at our discretion without any liability to compensate or reimburse the original purchaser.

Contact Us

We are here to help you, for all enquires please email us at sales@inkbay.com.au we will attend to your query. Alternatively you can also contact us via our details below:

Company Name: TonerBay Pty Ltd Trading as InkBay.com.au

Address: P.O. Box 992, Bairnsdale, 3875, Victoria, Australia

Phone: 1300 850513

Fax: 03 51526249

Further Information - Have a question?

At InkBay.com.au we are always happy to assist, so please don't hesitate to contact us at info@inkbay.com.au for any enquiry, however minor it may be. Our customer service team will attend to your query quickly and e-mail you a response within a few business hours, or phone you back if you would prefer.

  • © 2018 Office-Direct. All rights reserved.
  • Email: info@inkbay.com.au
  • ABN: 54 166 091 318
  • Phone: 1300 850513